Service and Support departments are constantly
under pressure to:
- Deliver efficient support at the lowest cost
- Support more customers without adding resources
The MNJ Software Service Automation platform
enables fast problem diagnosis and resolution so precious support resources can
efficiently service more customers and perform more tasks. What's more, MNJ Software
proactively averts potential support incidents, saving support costs and resources
needed to resolve them. By proactively monitoring products at customer sites and
automating the discovery, diagnosis and resolution of problems at the symptom stage,
MNJ Software ensures maximum service uptime, improves service quality and customer satisfaction.
In short, here's how MNJ Software helps you lower support
costs:
- Reduced incidence rates –
reduce the number of support calls by automating the discovery and resolution of
known issues
- Faster problem resolution
– automated diagnostics and remote access enable you to quickly discover the root
cause of complex problems
- Reduced field service dispatches
– prevent costly field service by automating ongoing maintenance tasks such as software
upgrades or inventory management. Field visits can also be made more efficient by
collecting data to diagnose the problem and determine the required activity before
a technician is dispatched
- Lower employee turnover –
maintain the satisfaction of your support professionals by automating repetitive
and tedious tasks and avoid costly turnover costs.