customer service

How can I cost effectively support my clients and deliver increasing levels of satisfaction? How do I remain strategically aligned with my top customers?

Achieving consistently high levels of customer satisfaction can seem like a daunting task. MNJ Software consults with service organizations and deploys up-sell and cross-sell techniques – all in an effort to strengthen customer relationships. With experienced consultants, MNJ Software assesses your current situation, creates plans for enhancement and aids in the development of long lasting, value-producing customer relationships.

Service consulting services include:

  • Operations – Analyze performance and improve results. Create an environment for collaboration and productivity. MNJ Software helps you develop a service organization with clear roles, responsibilities and built-in accountability. View services list
  • Employee Performance – Maximize productivity in your sales organization. MNJ Software helps clients increase employee effectiveness. We work with you to design processes and systems which reward, focus on, motivate and produce superior results for your business. View services list
  • Service Technology – Deploy technology that enables real-time visibility, intelligent decision-making, process automation and collaboration. MNJ Software recommends and employs leading technologies that automate customer service processes, promote real-time accountability and enable superior customer service. View services list