Get a fully featured service desk with self-service,automation, SLAs, and CSAT reporting
Deliver exceptional IT service to your customers. Support end users, empower technicians
Affordable Help Desk Ticketing and Asset Management Software.
Customer Service Software Built for Business to Business
Empower Your Help Desk to Make Happy Customers
Software for better customer relationships. Reduce ITSM Costs with a Smarter Service Desk
Improve your incident response plan by automating incident processes and communications to quickly understand and restore service operations and resolve IT issues.
Gather, analyze, store, and share knowledge and information for both the IT service desk and users. Provide feedback on articles, and full knowledge article approval workflows are built in.
Let all users easily submit and track requests through a web-based self-service tool, opening up the service desk for 24×7 customer access.
MNJ Service Desk provides ITIL-certified templates for incident, problem, and change management that you can use out-of-the-box or customize.
Streamline IT service management from request to resolution by seamlessly integrating various apps & assigned email addresses with ticket generation system.
Simplified vendor management. With all your vendors in one place, you’ll be impressed with the efficiency and business intelligence.
Our Cloud, Your Cloud, Your Premises. Rent or Buy.
Our successful ITSM solution implementation is achieved by customizing solutions to match enterprise practices.
Smart reporting. Customers gain access to feature- and data-rich reporting that supports purposeful—and successful—decision-making.
Turn data into intelligent & actionable insights
Internal & External users can access all updates from their internet enabled mobile devices.
Gain control of your help desk Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.
Go beyond firefighting Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT.
Manage changes with precision Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes.
Optimize service delivery Create and publish your service catalog with custom service level agreements (SLAs) and multi-stage approvals. Ensure better end user satisfaction and better visibility for IT.
Get the bigger picture Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.
Deliver IT projects on time Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.
Drive decisions with the right data. Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk performance using real-time and customizable dashboards.
Collaborate with other IT systems Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and active directory. Get what you always wanted - 360-degree visibility of your IT!
Streamline asset management Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
No Hidden Fees! No per-user fees! All plans come with unlimited staff account, 256-bit SSL security and realtime backup. Access to features, no limitations during trial Free import service even on trial period Free setup service Dedicated customer coach by phone, email or in-app messenger Free, unlimited live training webinars for you and for your staff
Our pricing model is simple and easy to understand.
We are eager to show you our system in action.Enhance your customer’s experience, empower staff and grow your business.