MNJ Software is a service provider delivering quality service through our live customer support services.
We offer live customer chat service and Email Management Service. Our services enable online businesses
to communicate with Internet users in real time.
We know how important it is for us to be there when you need us and to
deliver more than just average support. Our service and support plans are flexible and will allow
you to determine how deeply you want MNJ Software involved on an ongoing basis - from
simple reactive support to dedicated resources focused solely on you, helping you
achieve optimal productivity and competitive advantage.
SupportNow Plans: For customers using MNJ Software products in deployment,
we offer SupportNow Standard and Enterprise Plans. All plans include telephone access
to our Technical Support organization and a variety of other support services.
Designated Product Plans: For customers
using designated workplace-level products and development tool products, we offer
SupportNow Incident, Developer, and Enterprise Developer plans to fit your development
Software Services: These services enable
access to software improvements through new version releases and maintenance releases.
Plan Options — Personalized and Advanced: For customers who
need a higher level of service and commitment for business-critical projects, personalized
support and advanced services allow you to develop a closer partnership with MNJ Software.
These include Alliance and Privilege Support, Monitoring and Alerting packages,
as well as personalized training, migration/upgrade services, and more.
Online Support: Our interactive online support services provide
access to vast sources of problem-solving information.
Support Policy: Find information on specific
support policy, general guidelines on how to use our support services, and the support
eAnywhere Support Plans: For customers using
eAnywhere select products we
offer Bronze, Silver, Gold and GoldPlus plans to support you.
Advantage Database Server Support Plans:
Advantage customers can choose from a number of support plans and options for the