For customers using eAnywhere Select products we offer the
following plans to fit your needs. Specific features of these plans are highlighted
in the table below.
Bronze Plan: This plan provides quality technical support for a
limited number of support cases during business hours. Optional software updates
are available.
Silver Plan: This offering is for companies that require high-quality
around-the-clock support for critical issues, unlimited cases and online support
services. Optional software updates are available. Faster response is available
with the Gold Plan.
Gold Plan: This plan is designed for customers with more complex
business requirements. It provides the same high-quality technical assistance as
the Silver Plan, but with quicker response targets and additional customer contacts.
Optional software updates are available. Even faster response and more personalized
support is available with GoldPlus support.
GoldPlus Plan: For some companies, downtime is never an option
and performance and stability are mission-critical. The GoldPlus Plan delivers our
most comprehensive offering of prioritized and proactive support services, including:
- Highest priority response times
- Priority access to the enterprise technical team
- Proactive account management services
This plan truly offers customers the ultimate in service levels and priority, and
a focus on continuous improvement and getting the most from their MNJ Software eAnywhere
investment. Optional software updates are available.
* The Update Subscription Plan (USP)
Bronze
Silver
Gold
GoldPlus
Support Coverage
Normal Business Hours
•
•
•
•
After-hours support
option
24x7 for P1
24x7 for P1
24x7 for P1
Number of Contacts
1
2
4
4
Enterprise Support Team
•
•
•
•
Response Time
P1 < 1 business day
P1 < 4 hrs
P1 < 1 hrs
P1 < 30 minutes
Software Services
Software Updates
USP*
USP*
USP*
USP*
Personalized Support
Account Management
•
•
•
•
The USP is an annual plan that entitles you to receive major and minor
new feature software releases made available by MNJ Software eAnywhere during the one-year
term of the USP. Pricing is based on the individual product and is per copy of the
product.
Looking for more information?
If you are interested in purchasing support or are looking for additional information,
you have several options:
View the MNJ Software eAnywhere Support Plan brochure