For customers using products and development tool products.
During development, you need a certain
level of technical support. But you may not need the same level of support required
in product or mission-critical environments. We offer SupportNow Incident, Developer
and Enterprise Developer plans to fit your development needs. Specific features
of these plans are highlighted in the
table below :
- Incident Plan
: Provides case-based support during business
hours. Optional software updates are available.
- Developer
Plan: Includes unlimited
support cases during business hours and access to online support services. Optional
software updates are available.
- Enterprise
Developer Plan: Provides
Developer plan components plus priority response times and priority access to the
Enterprise Technical Team, and proactive services such as account management and
regular review meetings. This plan can also be enriched with personalized options.
Enterprise Developer
Developer
Incident
Support Coverage
Normal Business Hours
•
•
•
After-hours support
option
option
option
Number of Contacts
2
2
NA
Number of Cases
unlimited
unlimited
single or pack
Enterprise Support Team
•
•
•
Response Time
P1 < 30 min
P1 < 4 hrs
P1 < 4 hrs
Priority Case Escalation
•
•
•
Software Services
New Version Releases
option
option
option
Maintenance Releases
priority
•
•
Personalized Support
Alliance Support
option
•
•
Purchasing Support
If you are interested in purchasing a SupportNow Plan, you have several options: