Industry trends clearly point to the increasing
contribution of service and support to revenues. But how are some of the world’s
leading companies making this a reality today?
MNJ Software Service Automation allows leading technology
vendors to create new revenue streams by leveraging proactive support automation.
Here's how our customers use MNJ Software to make their
support a profit center.
- Increase support margins and contract
renewal rates - deliver service levels your customers demand. By making
support proactive and automating processes, you maximize system uptime and deliver
efficient support. Customer relations grow stronger, satisfaction increases
and so do support contract renewals
- Offer Premium Support – Package
proactive support as a premium value added service that enables your customers to
benefit from proactive problem discovery and resolution at the symptom stage instead
of reacting to them
- Use acquired insight to create new
services and products – remotely collecting data about how your customers
are using your product allows you to create new and innovative products and services.
Find out which of your customers could benefit from a new product upgrade, consulting
engagement or service contract and grow service revenues
- Focus resources on revenue generation
- By shortening resolution time, and automating the resolution of known issues,
as well as product maintenance tasks, you can free your support engineers
to perform value-added revenue generating tasks