You spend considerable time, effort and money on
acquiring new customers, but keeping them happy is what ensures continued business,
ROI and revenue growth.
The MNJ Software Service Automation platform helps
you increase customer satisfaction by proactively and automatically identifying
and resolving support issues –before they cause customer disruption. Your customers
get maximum system uptime and receive efficient service and assistance when they
need it, while you proactively and automatically discover and resolve support issues
and automate routine yet critical system maintenance and configuration tasks.
Additionally, by remotely monitoring your product
at the customer site, you gain valuable customer insight which can be used to create
personalized, value-add products and services that will further contribute to your
customer satisfaction.
In short, MNJ Software helps you increase customer
satisfaction via:
- Proactive Support Automation -
Proactively monitor your systems 24X7 and discover potential problems at the symptom
stage - before they impact your customers and cause disruptions
- Assisted Support Automation
- Diagnose and solve problems faster by quickly analyzing every component of your
system at the customer site – instantaneously and without disrupting your customers
- Service Automation - Automate
and schedule ongoing product maintenance and service