To expedite the resolution
of your question and help you track it, please fill out this checklist before you
call your technical support center.
Site ID (customer number):
Case number:
Priority:
Support engineer:
Date case opened:
Date case closed:
MNJ product and version number,
including maintenance release number:
Operating system type and version:
Front-end (client) product
and version:
Client machine operating system type
and version:
Description of the problem (including
error numbers, error messages, circumstances in which problem occurred):
Other useful information (including
copy of error logs, reproducible case, number of users on the system, average
percent of CPU usage, any other pertinent details):