designated product plans large

For customers using products and development tool products.

During development, you need a certain level of technical support. But you may not need the same level of support required in product or mission-critical environments. We offer SupportNow Incident, Developer and Enterprise Developer plans to fit your development needs. Specific features of these plans are highlighted in the table below:
  • Incident Plan : Provides case-based support during business hours. Optional software updates are available.
  • Developer Plan: Includes unlimited support cases during business hours and access to online support services. Optional software updates are available.
  • Enterprise Developer Plan: Provides Developer plan components plus priority response times and priority access to the Enterprise Technical Team, and proactive services such as account management and regular review meetings. This plan can also be enriched with personalized options.

Enterprise Developer
Developer
Incident
Support Coverage
Normal Business Hours

After-hours support
option
option
option

Number of Contacts
2
2
NA

Number of Cases
unlimited
unlimited
single or pack

Enterprise Support Team

Response Time
P1 < 30 min
P1 < 4 hrs
P1 < 4 hrs

Priority Case Escalation

Online Support

Software Services
New Version Releases
option
option
option

Maintenance Releases
priority

Personalized Support
Account Management

Review Meetings

Alliance Support
option

Purchasing Support

If you are interested in purchasing a SupportNow Plan, you have several options: